COVID-19 FAQ

How do I stay informed about LVAC protocols and guidelines?

The best way to stay informed about our new facility protocols and member guidelines, as well as what to expect when you visit LVAC is to read our Reopening Plan. Please keep an eye out for frequent email updates. If you are not receiving these, be sure to check your spam filters to allow emails from updates@lvac.com.       

Mask Guidelines

Do I have to wear a mask or face covering at LVAC?

In accordance with the new emergency directive and statewide “pause”, face coverings are required at all times, regardless of physical activity. This means masks are required while entering, moving around the gym, in the locker rooms, and while exercising. You may not remove your mask during exercise.

Masks are required when:

  • Entering and exiting the club, or in common areas
  • Moving around the club, or moving from one exercise to the next
  • Exercising
  • Participating in group fitness or small group training

Masks will not be provided by LVAC. For members with a health condition that prevents them from wearing a mask, face shields are available for purchase at the Juice Bar for $5 while supplies last. Your mask should cover both your mouth and nostrils, and can be any of the following: 

  • Fabric (washable) mask
  • Paper (disposable) mask
  • Bandana, scarf, etc.

If you do not bring a mask or face covering, you will not be permitted to enter the facility. 

Do I have to wear a mask during cardio? Group Fitness? Or in other areas of the gym?

Please wear a face covering at all times, regardless of physical activity. 

What if I see someone not wearing a mask while not maintaining social distancing? 

Please be mindful that your fellow members may be exempt due to a disability or medical condition. Please be respectful, and know that LVAC will continue to enforce all members practice safe social distancing. You may alert a team member if you are concerned.

What if I have a medical condition that prevents me from wearing a mask?

If you are unable to wear a mask, or need to remove your mask due to a medical condition or disability, or other exemption, you must wear a face shield.

Safety Measures Around the Club

When will the pool, sauna, steam and whirlpool be open? 

Our beautiful pool areas are open. While using the pools we ask that our members please adhere to the protocols here.

Whirlpool, dry sauna and steam rooms will remain closed in accordance with state mandates.

When will the locker rooms be open? 

State authorities (OSHA – Occupational Safety and Health Administration) are requiring all clubs to close the locker rooms and showers until further notice. Restrooms and sinks are available, as are pools and the showers in the pool area. We encourage you to come dressed in your gym attire and leave valuables at home. To better accommodate our members, we will continue to allow one small bag on the fitness floor. LVAC drawstring bags are available for $5 at the Juice Bar, while supplies last.

When will the Playroom be open? 

Childcare playroom areas will remain closed until local authorities deem childcare facilities can be safely reopened. Upon reopening, these areas will follow best practices as determined by the Southern Nevada Health District and the Clark County Department of Business License. Enhanced measures will be taken consistent with CDC guidelines, cleaning practices and social distancing.

Are water fountains operational?  

We recommend that members please bring their own water bottle, as fountains will be closed in accordance with Southern Nevada Health District guidelines. Touchless water bottle fillers will be available to refill water bottles, but mouthpiece will be unavailable.

How will LVAC operate at 25% capacity? Will I have to wait in line or make a reservation to enter the club?

We are taking careful actions to facilitate social distancing. Look for extra signs to guide you through each space and help us all practice social distancing. We may implement necessary access limitations to allow for social distancing. We will adhere by the Governor’s new directive which states that gyms are capped at 25% of occupancy per fire code. Fortunately, our capacity limits are quite high given our facility’s square footage. To avoid capacity issues, we encourage members to try to plan their visit around non-peak hours, which include before 5 am, between 11 am – 5 pm, or after 8 pm. Members will NOT be required to make a reservation but may have to wait to enter the club if the facility is at 25% capacity.

Members will NOT be required to make a reservation to enter the club. Reservations will be required for Group Fitness.

What are your hours? 

LVAC will remain open 24/7.

Is TEAM Training available? 

Yes, TEAM training will be available as soon as we reopen. 

Is Personal Training available? 

LVAC Coaches are taking appointments, as they work to reinforce social distancing guidelines and proper use of equipment around the clubs. If you work with an LVAC contract trainer please contact him/her for availability. 

Membership Information

When is my next payment?

After we reopen, payments will resume in the same amount and on the same monthly billing dates as were in effect prior to March 17. If you made a payment in March, prior to the clubs closing, we fully intend to credit all members for any time that they have paid for, but were unable to use the clubs. For more information or questions, please contact our Member Services Department by email (customerservice@lvac.com) or phone (702) 734-8944.

What happens if one of my membership options is not available?

If you wish to downgrade your membership or continue to freeze it once we have reopened, it is best to do so through our Member Services Department by email (customerservice@lvac.com) or phone (702) 734-8944.

How do I continue to take advantage of virtual fitness classes?

Check out our at-home workouts and online group fitness classes on the blog or on LVAC’s Facebook and Instagram pages. All workouts and classes are free and for everyone to enjoy – members and non-members alike! Additionally, our members can access 100+ free LesMills at-home workouts here and 800+ Premium Les Mills workouts here.

How do I freeze or cancel my membership?

We hope you choose to stay a part of the LVAC family during these unusual times. If you wish to cancel your membership or continue to freeze it, it is best to do so through our Member Services Department by email (customerservice@lvac.com) or phone (702) 734-8944.

What if I’m working out with someone from the same household or a friend, what are the restrictions?

You are welcome to workout with members of your household, spouses, etc. We ask that you please take care and adhere to our safety and social distancing guidelines.

Employee Guidelines

How is LVAC handling its employees COVID-19 screening at the club?

Before beginning their shift, all employees must complete a symptom screening and COVID-19 questionnaire in which we ask if they are exhibiting symptoms or have come in contact or have tested positive.  If an employee responds yes, they are not permitted to work and are asked to leave the premise immediately. Furthermore, if an employee answers YES to any screening question: 

  • Employees must follow the steps recommended by the Centers for Disease Control and Prevention (CDC): What To Do if You Are Sick
  • Employees who test positive for COVID-19 may not return to work until the criteria to discontinue home isolation are met: Discontinuation of Home Isolation for Persons with COVID-19
  • Employees who have had close contact with a laboratory confirmed COVID-19 case for an extended period of time will be excluded from work for 14 days 

 If an employee answered NO to ALL the screening questions, we allow the employee to start their shift and remind them to:

  • Wash hands properly when necessary.
  • Not shake hands or make direct contact with any other employees or customers.
  • Continue to practice social distancing.

Will I be notified if one of LVAC’s instructors/employee test positive for COVID-19?

When a positive case is identified, whether at LVAC or elsewhere in the community, the Southern Nevada Health District initiates contact tracing to determine who may have come into close contact with the infected person. Once identified, these individuals will then be notified of the positive case. However, due to privacy, you will not be told the identity of the infected person.  all contact and communication with be done through the SNHD, not LVAC. 

Visit or call one of our locations for more information.



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